Frequently Asked Questions​

What if I have a technical issue?

If you are having a technical issue, please follow this link for steps on how to clear your cache relative to your browser.

If the steps indicated through that link do not fix your issue, please send a screenshot of the page you are having issues with and details of the problem to our request page.

Contact Us
General Inquiries [email protected]

Media Inquiries: [email protected]

Customer Support Submit a request

DFS Complaints: You may direct a complaint to the attention of the New York State Department of Financial Services at One State Street New York, NY 10004-1511 or 1-800-342-3736. Please visit for information.