Frequently Asked Questions​

What are the steps to take if I feel like my account has been compromised?

If you feel your account has been compromised, please submit a request for help via the Paxos Help Center immediately.

Contact Us
General Inquiries [email protected]

Media Inquiries: [email protected]

Customer Support Submit a request

DFS Complaints: You may direct a complaint to the attention of the New York State Department of Financial Services at One State Street New York, NY 10004-1511 or 1-800-342-3736. Please visit for information.