Frequently Asked Questions​

Where are customer funds kept?

Customer funds are held in segregated accounts at FDIC-insured, U.S.-domiciled banks.

FDIC Pass Through Insurance Disclosures

Contact Us
General Inquiries [email protected]

Media Inquiries: [email protected]

Customer Support Submit a request

DFS Complaints: You may direct a complaint to the attention of the New York State Department of Financial Services at One State Street New York, NY 10004-1511 or 1-800-342-3736. Please visit www.dfs.ny.gov for information.