Frequently Asked Questions​

How quickly can I create or redeem gold?

Once your Paxos account is funded with USD, you can instantly get PAX Gold on our platform. You can then use your PAX Gold to trade on our platform or you can send your funds to partner platforms.

You can also redeem or convert PAX Gold into a variety of retail-sized gold coins and bars via a network of physical gold retailers that accept PAX Gold as payment.

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Customer Support
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DFS Complaints:
You may direct a complaint to the attention of the New York State Department of Financial Services at One State Street New York, NY 10004-1511 or 1-800-342-3736. Please visit for information.

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