Frequently Asked Questions​

Can I tokenize gold I already own?

Paxos is unable to tokenize gold that a customer may already own; Paxos only tokenizes London Good Delivery gold bars that it sources directly from an LBMA-member firm. This allows Paxos to maintain the highest confidence level in the gold representation of our token.

If a customer holds unallocated gold, that customer is able to convert that balance into tokenized PAX Gold (PAXG).

Contact Us
General Inquiries [email protected]

Media Inquiries: [email protected]

Customer Support Submit a request

DFS Complaints: You may direct a complaint to the attention of the New York State Department of Financial Services at One State Street New York, NY 10004-1511 or 1-800-342-3736. Please visit for information.