Frequently Asked Questions​

How can I trust Paxos Crypto Brokerage?

Paxos is a financial institution and qualified custodian, regulated as a Trust company by the New York State Department of Financial Services. Paxos Crypto Brokerage is regulated, ensuring the highest level of customer protections and regulatory oversight for all our customers. All customer assets are held in segregated, bankruptcy-remote accounts. 

Contact Us
General Inquiries [email protected]

Media Inquiries: [email protected]

Customer Support Submit a request

DFS Complaints: You may direct a complaint to the attention of the New York State Department of Financial Services at One State Street New York, NY 10004-1511 or 1-800-342-3736. Please visit for information.