Frequently Asked Questions​

Where are customer funds kept?

Customer funds are held in segregated accounts at FDIC-insured, U.S.-domiciled banks.

Contact Us

General Inquiries
[email protected]

Media Inquiries:
[email protected]

Customer Support
Submit a request

DFS Complaints:
You may direct a complaint to the attention of the New York State Department of Financial Services at One State Street New York, NY 10004-1511 or 1-800-342-3736. Please visit www.dfs.ny.gov for information.

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