What are the steps to take if I feel like my account has been compromised?
If you feel your account has been compromised, please submit a request for help via the Paxos Help Center immediately.
What is a Trust company?
A trust company is a legal entity that acts as fiduciary, agent, or trustee on behalf of a person or business entity for the purpose of administration, management and the…
What kinds of trades do you confirm and settle?
We’re constantly expanding our capabilities based on the needs of our clients. Today Paxos Post-Trade can automatically confirm and settle trades for more than 125 product codes, including precious metals,…
Does Paxos custody use cold storage?
Our paid custody services use 100% offline crypto asset cold storage to ensure that our platform and client assets are secure.
Where are customer funds kept?
Customer funds are held in segregated accounts at FDIC-insured, U.S.-domiciled banks. FDIC Pass Through Insurance Disclosures
What if I have a technical issue?
If you are having a technical issue, please follow this link for steps on how to clear your cache relative to your browser. If the steps indicated through that link…
Is Paxos hiring?
Yes, Paxos is currently hiring for open roles in engineering, product, marketing and more. We have offices in New York City, London, and Singapore. Check out our Careers page for…
Is Paxos Standard subject to independent third party reviews?
Yes. Nationally top-ranking auditing firm, Withum, performs attestations (using standards established by the AICPA) on dollar-holding Paxos bank accounts and PAX tokens on a month-end basis to further enhance the…
What other services do you offer now? What will you offer in the future?
For most market participants, there are many tasks between trade execution and final settlement--when the buyer has his asset and the seller has her cash consideration. Paxos Post-Trade will work…
Is the smart contract code publicly available?
The Paxos Standard ERC-20 contract code is available for technical review at https://github.com/paxosglobal/pax-contracts. Anyone can verify that the code will operate as Paxos intends. Because of the simplicity of the…
What is included in integration?
Paxos offers a variety of integration methods ranging from real-time, two-way API connections to SWIFT, CSV/Excel uploads, FTP, bulk upload, PDF, email to manual click-to-confirm workflow. For most of our…
If I’m not a US citizen, can I still have a Paxos account?
Yes, we accept customers from many countries. Most people in the world are eligible to sign up for a Paxos account.